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Offer Terms

Terms of Use Agreement

Thank you for visiting this website (this “Site”)! This Site is operated by BuyVonage.com (“BuyVonage”, “we”, “us” or “our”) and allows you to: (a) search for and purchase the products and services available on the site; or (b) simply view this Site. This Terms of Use Agreement (this “Agreement”) governs your use of this Site.

  1. Your Use of this Site and Affirmative Representations.
    When you use this Site, you represent that: (a) the information you submit is truthful and accurate; (b) you will update your contact information if it changes so that we can contact you; (c) you are not violating any applicable law or regulation; and (d) you are 18 years of age or older.
  2. Terms Governing Contests, Giveaways and Other Promotions on the Site.
    The additional promotional pricing terms listed on Exhibit A, which is incorporated by reference, apply to your purchase of products and services on the Site. Please carefully review Exhibit A. In the event of a conflict between the terms of Exhibit A and this Agreement, the terms of this Agreement will apply. In addition, special terms may apply to specific contests, giveaways and other promotions we may offer from time to time on the Site. These terms will be listed on the Site, and these terms apply to your participation in the contests, giveaways and other promotions. In the event these special terms conflict with the terms of this Agreement, the terms of this Agreement will apply.
  3. Rules Governing Your Use of this Site.
    You are entirely responsible for any harm resulting from your use of this Site. You represent and warrant that:
    1. you will not use this Site for any unauthorized purpose including collecting user names and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other electronic communications;
    2. you will not access this Site through the use of scripts, bots or other automated means;
    3. you will not access this Site other than through the interface that we provide to you and will not engage in unauthorized framing of, or linking to, this Site unless otherwise specifically authorized by us in a separate written agreement;
    4. you will not transmit chain letters, bulk or junk email or interfere with, disrupt, or create an undue burden on this Site or the networks or services connected to this Site, including, without limitation, hacking into this Site;
    5. you will not impersonate any other person or entity, provide false or misleading identification or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity;
    6. you will not circumvent, disable or otherwise interfere with security related features of this Site or features that prevent or restrict use or copying of the Materials (as defined in Section 5 below) or enforce limitations on use of this Site or the Materials on this Site; or
    7. you will not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else that minimizes, covers or inhibits the full display of this Site.
  4. Grant of License to Us for Contributions.
    We need a license from you so that we can use your feedback, materials, questions, comments, suggestions, ideas, plans, notes or other information about us, this Site and/or the services made available on this Site (“Contributions”) on this Site or elsewhere. By making a Contribution to this Site, you grant to us a perpetual, non-exclusive (meaning you are free to license your Contribution to anyone else in addition to us), fully-paid, and royalty-free (meaning that we are not required to pay you to use your Contribution), sublicensable (meaning that we can sublicense its rights to, for example, third party hosted service providers or affiliates who provide you with the services you request) and worldwide (because the Internet and this Site are global in reach) license to use, modify, create derivative works of, publicly perform publicly display, reproduce and distribute the Contribution for any purpose, commercial or otherwise. You further grant us the right to use the name that you submit in connection with your Contributions. And, you acknowledge that this license does not obligate us to use your name in connection with your Contributions.
  5. Our Intellectual Property Rights.
    All of the content on this Site (the “Materials”) and the trademarks, service marks, and logos contained on this Site (“Marks”) are owned by or licensed to us and are subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. We reserve all rights not expressly granted by this Agreement. If you download or print a copy of the Materials for your own personal use, you must retain all copyright and other proprietary notices contained in and on the Materials.
  6. Survival.
    Even after your use of this site has ended, this Agreement will remain in effect, including in particular sections 1-6 and 8-19.
  7. Modifications.
    The Internet and technology are rapidly changing. Accordingly, we may modify this Agreement from time to time. We will contact you if we do so, which is why it is important that you immediately notify us if your email address changes. We will also put any revised versions of this Agreement on this Site with a notice advising of the change. You should therefore regularly check this Site for any announcements about revisions and you must keep your contact information current to ensure you are informed of any changes.
  8. Disputes with Us, Choice of Law and Forum, Limitation on the Time to File Actions and Attorney’s Fees.
    8.1 Choice of Law. You and we agree that any disputes between us shall be resolved under the substantive law of the state of Florida (exclusive of its choice of law provisions). The Convention for the International Sale of Goods shall not apply.
    8.2 Forum and Venue. You and we agree to submit all disputes between us to the exclusive jurisdiction of the state and federal courts located in Fort Lauderdale, Florida.
    8.3 Limitation on the Time to File Actions. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of this Site or any services we offer must be filed not later than one year after such claim or cause of action arose or such claims will be forever barred.
    8.4 Attorney’s Fees. Each party agrees to reimburse the other party for any and all costs incurred by that party, including but not limited to attorney’s fees, in defending any civil action filed or attempted to be filed by the other party in any jurisdiction other than Fort Lauderdale, Florida.
  9. Third Party Sites.
    This Site may contain links to other websites (“Third Party Websites”). We do not own or operate the Third Party Websites, and we have not reviewed, and cannot review, all of the material, including goods or services, made available through Third Party Websites. The availability of links on the Site does not constitute a representation or warranty or imply that we endorse any Third Party Websites or any materials, opinions, goods or services available from these sites. Third party materials accessed through or used by means of the Third Party Websites may also be protected by copyright and other intellectual property laws. THIS AGREEMENT DOES NOT APPLY TO THIRD PARTY WEBSITES. BEFORE VISITING A THIRD PARTY WEBSITE BY MEANS OF THE SITE OR A LINK LOCATED ON THIS SITE, YOU SHOULD REVIEW THE THIRD PARTY WEBSITE’S TERMS AND CONDITIONS, PRIVACY POLICY AND ALL OTHER WEBSITE DOCUMENTS, AND INFORM THEMSELVES OF THE REGULATIONS, POLICIES AND PRACTICES OF SUCH THIRD PARTY WEBSITES.
  10. Disclaimers.
    ALL CONTRIBUTIONS OR ANY OTHER MATERIALS OR ITEMS PROVIDED THROUGH THIS SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OR CONDITIONS OF ANY KIND. YOU AGREE THAT YOUR USE OF THIS SITE AND SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND EACH OF OUR ADVERTISERS, LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS, INVESTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS AND OTHER CONTRACTORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED IN CONNECTION WITH THIS SITE AND YOUR USE OF IT. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT AND ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED ON THEM, (B) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THIS SITE AND/OR (C) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THIS SITE BY A THIRD PARTY. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU LIVE IN ONE THESE JURISDICTIONS, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
  11. Limited Liability.
    IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DAMAGES ARISING FROM YOUR USE OF THIS SITE, CONTRIBUTIONS, THE MATERIALS OR ANY OTHER CONTENT ON THIS SITE. NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS AGREEMENT, OUR LIABILITY TO YOU WITH RESPECT TO ANY LOSS OR DAMAGE SUFFERED BY YOU OR BY ANY THIRD PARTY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR PERFORMANCE OF THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
  12. Indemnity.
    You agree to indemnify and hold us, our subsidiaries, affiliates, and licensors and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your Contributions, your use of this Site, content on this Site or the Materials in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above.
  13. Entire Agreement.
    This Agreement constitutes the entire agreement between you and us regarding the use of this Site and supersedes any prior or contemporaneous understandings and agreements between you and us related to its subject matter.
  14. Independent Contractors.
    Nothing in this Agreement shall be deemed to create an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship of any kind between us and you.
  15. No Third Party Beneficiaries.
    This Agreement is between you and us. There are no third party beneficiaries to this Agreement.
  16. Section Titles.
    The section titles in this Agreement are for convenience only and have no legal or contractual effect.
  17. Non-Waiver.
    Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision.
  18. Severability.
    The parties agree that each provision of this Agreement is intended to be construed to be enforceable to the fullest extent possible. If any provision or part of a provision of this Agreement is held to be unlawful, void, or unenforceable, that provision or part of the provision shall be deemed severable from this Agreement and not affect the validity and enforceability of any remaining provisions.
  19. Assignment.
    You may not assign your rights under this Agreement to any third party; we may assign its rights under this Agreement without condition.

Exhibit A

Promotional and Prices and Offers

Free calls to Europe applies to Unlimited Calling Plans only, offer does not apply to certain call types and is limited to Italy, France, Spain, UK and Ireland. See www.vonage.com for full terms of service. *IF YOU CANCEL WITHIN THE MONEY BACK GUARANTEE PERIOD, YOU MUST RETURN THE DEVICE. IF YOU CANCEL AFTER THE MONEY BACK GUARANTEE PERIOD AND WITHIN 1 YEAR OF YOUR ORDER DATE, YOU WILL BE CHARGED A REBATE RECOVERY FEE EQUAL TO THE AMOUNT OF THE REBATE INITIALLY GIVEN TO YOU FOR THE EQUIPMENT. SEE OTHER DETAILS OF MONEY BACK GUARANTEE. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. © 2009 Vonage Marketing LLC. See www.vonage.com for full terms of service.

    If you purchased your device at www.vonage.com or by phone, you must also satisfy the following additional conditions:
  • Return Authorization: Before returning your device to us, you need to obtain a valid return authorization number which you can obtain when you call 1-VONAGE-HELP to cancel.
  • Wear and Tear: We receive your device in its original condition, with the UPC or bar code intact, reasonable wear and tear excluded, no later than 14 days after you cancel your service. All components, manuals and registration card(s) must be included.
  • Shipping Costs: You pay all costs of shipping your device back to us.
  • Certain taxes, such as per-line taxes required by a state or locality, may not be refundable. Sales taxes paid at the time of your order are refundable.
 
 
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Vonage World offers customer’s not only FREE landline calls to 64 countries and 7 territories; it also includes FREE mobile calls to 13 countries/territories that are included in the plan.  If a customer’s destination is NOT included, the Vonage World plan also provides preferred low rates on countries not included in the plan and some of the lowest rates on calls made to mobile phones.  *IF YOU CANCEL WITHIN THE MONEY BACK GUARANTEE PERIOD, YOU MUST RETURN THE DEVICE. IF YOU CANCEL AFTER THE MONEY BACK GUARANTEE PERIOD AND WITHIN 1 YEAR OF YOUR ORDER DATE, YOU WILL BE CHARGED A REBATE RECOVERY FEE EQUAL TO THE AMOUNT OF THE REBATE INITIALLY GIVEN TO YOU FOR THE EQUIPMENT. SEE OTHER DETAILS OF MONEY BACK GUARANTEE. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. © 2009 Vonage Marketing LLC. See www.vonage.com for full terms of service.

• If you purchased your device at www.vonage.com or by phone, you must also satisfy the following additional conditions:
    - Return Authorization: Before returning your device to us, you need to obtain a valid return authorization number which you can obtain when you call 1-VONAGE-HELP to cancel.
    - Wear and Tear: We receive your device in its original condition, with the UPC or bar code intact, reasonable wear and tear excluded, no later than 14 days after you cancel your service. All components, manuals and registration card(s) must be included.
    - Shipping Costs: You pay all costs of shipping your device back to us.
    - Certain taxes, such as per-line taxes required by a state or locality, may not be refundable. Sales taxes paid at the time of your order are refundable.